Refund policy
Last updated: October 17, 2026
Sondera offers stocked products and items printed to order. We generally do not accept returns or exchanges for a change of mind, buyer’s remorse or an incorrect product or option selection, unless required by law or expressly stated on a product page.
This policy does not limit any rights or remedies that apply under consumer-protection law.
Items That Arrive Damaged, Defective, or Incorrect
Contact us within 30 days of delivery if an item arrives damaged, misprinted, defective, or different from what you ordered.
For physical products, eligible production issues may include:
- Missing components that prevent normal use
- An incorrect product, size, or option
- Severe damage, bending, or delamination
- A materially blurred, misaligned, or defective print
- The wrong design or variant
- Damage to the product caused during shipment
Please provide:
- Your order number
- A short description of the issue
- Clear photographs of the item and packaging
- For a missing-component claim, a photograph showing the item and all remaining components when reasonably possible
After review, we may offer a replacement, refund, or other appropriate resolution. We generally attempt a replacement first when one is available.
Normal Production Variation
Minor differences in color, image placement, finish, sheen, cutting, packaging, or dimensions can occur during production. Screen colors may also differ from printed colors. Small variations that do not materially affect the product’s appearance or use are not considered defects.
Glossy products may reflect overhead light. Packaging shown in mockups may differ from the packaging received.
Change-of-Mind Returns and Exchanges
Unless required by law or expressly stated on a product page, made-to-order and print-on-demand products are not eligible for return or exchange because of:
- Change of mind or buyer’s remorse
- Ordering the wrong design, size, or quantity
- Minor color or production variation
- An incorrect or incomplete address supplied by the customer
- Refused or unclaimed delivery
Please review the title, images, dimensions, selected option, quantity, and product description before placing your order.
Order Changes and Cancellations
Contact us immediately if you need to request a change or cancellation. Orders may enter production soon after checkout. Once production or fulfillment has started, changes and cancellations are not guaranteed and may no longer be possible. This does not limit cancellation and refund rights for qualifying shipping delays or other rights under applicable law.
Lost Packages
If tracking suggests that a shipment is lost, contact us within 30 days of the estimated delivery date. We will review the tracking information and work with the production or shipping partner to determine the appropriate next step.
Returned-to-Sender Orders
If a package is returned because of an incorrect address, refused delivery, or failure to claim the package, a replacement or reshipment is not guaranteed. A new order or additional shipping charge may be required.
Approved Refunds
Approved refunds are issued to the original payment method unless otherwise required or agreed. Banks and payment providers may need additional time to post the funds.
Standard shipping on US orders is free. If a separate shipping charge was paid for another service, it is generally non-refundable unless the refund results from our error, a confirmed defect, or applicable law.
How to Report a Problem
Email support@sonderashop.com before sending anything back. Include your order number and supporting photographs. Unauthorized returns may not be accepted or refunded.
We may deny requests submitted outside the stated timeframe, lacking reasonable proof, or involving damage that occurred after delivery.