Shipping policy

Last updated: October 17, 2026

Free Shipping on US Orders

Standard shipping is free on all US orders, with no minimum purchase. Any applicable taxes are shown at checkout. Checkout confirms whether the items in your order can be delivered to your address.

Processing, Production and Delivery

Our selection includes stocked products and items printed after purchase. Processing and delivery vary by product, selected option and available stock. Check the Shipping + Returns section of each product page before ordering.

For items printed to order, production takes place before shipment. The Rescue Crew youth T-shirt currently has an estimated production time of 2–7 business days, followed by an estimated 2–5 business days in transit, or approximately 4–12 business days in total. Other products have their own estimates.

When a product page provides a total order-to-delivery estimate, that estimate includes processing. When processing and transit are listed separately, allow time for both. Business days generally exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates and do not limit your rights under applicable law.

If you need an item by a particular date, contact support@sonderashop.com before ordering.

Tracking and Separate Shipments

We send tracking details when they are available for your shipment. A new tracking number may take time to show movement after the label is created. Some carriers provide limited scans during parts of the journey.

Items in the same order may be fulfilled separately, have separate tracking numbers and arrive on different days. A partial delivery does not necessarily mean the remaining items are missing.

Shipping Delays and Unavailable Items

If we cannot ship within the applicable stated time, we will notify you, provide an updated shipping estimate when available, and offer the option to wait or cancel the unshipped items for a prompt refund. We will obtain your consent to a delay when required. If required consent is not received, or we cannot fulfill the order, we will cancel the affected items and issue a prompt refund.

Carrier disruptions, weather and high-volume periods can also affect delivery after dispatch. Review the tracking details and contact us if an order has passed its estimated delivery date.

Address Changes

Review your address and selected options before checkout. If you notice an error, email support@sonderashop.com immediately with your order number. Address changes are not guaranteed once production or fulfillment begins.

Lost or Delivered-but-Missing Packages

Contact us within 30 days of the estimated delivery date if a shipment appears lost. We will review the tracking and work with the fulfillment or carrier partner to determine an appropriate resolution.

If tracking shows delivered, check the delivery area, household members, neighbors, building staff, parcel lockers and carrier delivery notes. Contact the carrier promptly when appropriate, then contact us if the package is still missing. A delivered scan does not prevent you from reporting a missing package for review.

Damaged, Defective or Incorrect Items

Contact us within 30 days of delivery with your order number, a description of the issue and clear photos of the item and packaging. See our Refund Policy for the review process and available resolutions. Your statutory rights remain unaffected.

Returned-to-Sender Packages

If a package is returned because of an incorrect address, refused delivery or failure to claim it, contact us for a review. Reshipment is not guaranteed. Any additional charge for a customer-requested replacement or reshipment will be explained before you agree to it.